What should a practitioner do if a client is unhappy with their PMU results?

When a client expresses dissatisfaction with their permanent makeup (PMU) results, the most professional and appropriate response is to evaluate the situation and discuss possible options for correction or adjustment. This approach demonstrates a commitment to client satisfaction and professional ethics.

By engaging in a discussion with the client, the practitioner can understand the specific concerns the client has regarding their results—whether it's color, shape, or any other aspect of the PMU application. This open dialogue allows for the exploration of corrective measures, which could include touch-ups or adjustments to enhance the client's experience and outcome. Additionally, this approach builds trust and rapport, showing the client that their feelings and concerns are taken seriously.

Offering a refund immediately may not be the best first course of action, as it could undermine the opportunity for effective resolution. Furthermore, suggesting that the client wait for their results to fade does not address their immediate dissatisfaction and could neglect potential solutions that could be implemented promptly. Refusing to make any changes ignores the client's feedback and does not align with the expectations of a client-centered service approach.

In summary, evaluating the situation and discussing options is the most constructive and professional method to support a client who is unhappy with their PMU results.